Tipsy Teapot Terms & Conditions

Last Updated: June 2026

These Terms & Conditions apply to all bookings, purchases and visits to Tipsy Teapot venues and website. By making a booking, purchasing a gift voucher or using our website, you agree to these Terms & Conditions.

Venue Selection

Tipsy Teapot operates multiple venues.

Customers are responsible for ensuring they have selected the correct venue when making a booking, purchasing a gift voucher or making an enquiry.

Bookings, deposits and gift vouchers may not be transferable between venues unless expressly stated.

Making a Booking

You can make a booking through our website, by telephone, by visiting one of our venues or by contacting us through our official social media channels.

Your booking becomes confirmed once payment and/or any required deposit has been successfully received.

Until payment has been received, your booking may be treated as provisional and may be released if payment deadlines are not met.

Deposits

A deposit may be required for certain bookings.

Large Group Bookings

For restaurant bookings of 10 or more guests and drinks bookings of 10 or more guests, a £5 per person deposit may be required.

Each guest who attends will receive a £5 drinks token upon arrival.

Deposits relating to guests who do not attend without the required notice period will be forfeited.

Bottomless Brunch

A deposit may be required at the time of booking.

The remaining balance must be paid within the timeframe specified during booking.

Special Events

Selected events, including ticketed events, seasonal experiences and promotions, may require payment in full or a non-refundable deposit.

Specific payment requirements will be confirmed at the time of booking.

If payment is not received within the stated timeframe, the booking may be cancelled and released for resale.

Cancellation Policy

You may cancel your booking by contacting us directly.

Unless otherwise stated:

  • Large group bookings require a minimum of 48 hours notice.

  • Bottomless Brunch bookings require a minimum of 48 hours notice.

  • Christmas and seasonal event bookings may require up to 14 days notice.

  • Ticketed events may be non-refundable.

If a booking is cancelled outside the applicable cancellation period, or if you fail to attend your booking, deposits and payments may be forfeited.

Amending a Booking

You may request amendments to your booking before the cancellation deadline.

Whilst we will always do our best to accommodate changes, amendments cannot be guaranteed, particularly for large groups, special events or bookings made at short notice.

Pre-Orders

Certain events, group bookings and seasonal menus may require a pre-order.

Where required, deadlines will be advised when the booking is confirmed.

Failure to provide a required pre-order by the specified deadline may result in limited menu availability or cancellation of the booking.

Table Allocation & Arrival Times

Standard dining tables are generally allocated for up to 90 minutes unless otherwise stated.

Bottomless Brunch tables are allocated for the duration stated at the time of booking.

We will hold your table for up to 15 minutes after the booked arrival time. After this point we may release the table to other guests.

If you are running late, please contact us and we will do our best to accommodate you.

Failure to attend may result in loss of your table and forfeiture of any deposit paid.

Seating Arrangements

Table layouts vary between venues.

For larger groups, we may allocate an area or collection of tables rather than a single table.

Whilst we will always try to accommodate seating requests, specific tables or locations cannot be guaranteed.

Some areas of our venues may have limited seating due to their intended use as entertainment, dancing or social spaces.

Bottomless Brunch Terms

Bottomless Brunch sessions are limited to the duration stated at the time of booking.

Alcoholic drinks are served responsibly and in accordance with licensing laws.

Drinks are served one at a time and management reserve the right to refuse further service to any guest who appears intoxicated.

All guests participating in Bottomless Brunch must be aged 18 or over.

No refunds will be provided where service is refused due to intoxication, disorderly conduct or breach of licensing regulations.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

Lost, stolen or damaged vouchers cannot be replaced.

Gift vouchers may only be redeemed at the venue specified where applicable.

Challenge 25

Tipsy Teapot operates a Challenge 25 policy.

Guests who appear under the age of 25 may be asked to provide valid photographic identification.

Accepted forms of identification include:

  • Passport

  • UK Driving Licence

  • PASS Accredited Identification Card

Failure to provide valid identification may result in refusal of alcohol service.

Allergies & Dietary Requirements

Customers must inform us of any allergies or dietary requirements before ordering.

Whilst we operate strict food safety and allergen procedures, all food is prepared in kitchens that handle allergenic ingredients.

As a result, we cannot guarantee the complete absence of allergens.

Guests with severe allergies should speak directly with a manager before ordering.

Customer Conduct

We reserve the right to refuse entry, refuse service or require guests to leave the premises where behaviour is considered:

  • Abusive

  • Threatening

  • Violent

  • Intoxicated

  • Disruptive

  • Offensive to staff or other guests

In these circumstances no refund will be provided.

Dress Code

Certain events, evenings and promotions may operate a smart-casual dress code.

We reserve the right to refuse entry where clothing is considered inappropriate, offensive or unsuitable for the event.

Photography & Social Media

Photography and video recording may occasionally take place within our venues for marketing and promotional purposes.

By entering the venue, guests acknowledge that they may appear in such content.

Any guest who does not wish to be photographed should notify a member of management.

Personal Property

Guests are responsible for their own personal belongings whilst visiting Tipsy Teapot.

We accept no responsibility for loss, theft or damage to personal property unless caused by our negligence.

Website Information

Whilst every effort is made to ensure information on our website is accurate, menus, prices, opening hours, events and promotions may change without notice.

Tipsy Teapot reserves the right to amend or withdraw offers at any time.

Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Utility failures

  • Government restrictions

  • Public health emergencies

  • Industrial disputes

  • Acts of God

Privacy

Use of this website is also governed by our Privacy Policy and Cookie Policy.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact the relevant Tipsy Teapot venue directly or use the contact details provided on our website.