Privacy Policy

Last Updated: June 2026

Welcome to Tipsy Teapot. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Tipsy Teapot collects, uses, stores and protects your information when you visit our website, make a booking, purchase a gift voucher, contact us, or interact with us online.

Who We Are

Tipsy Teapot operates hospitality venues in:

  • Kings Lynn
  • Lincoln

For the purpose of UK data protection law, Tipsy Teapot is the Data Controller of any personal information collected through this website.

If you have any questions regarding this policy, please contact us using the details on our Contact page.

Information We Collect

We may collect and process the following information:

Information You Provide

When you:

  • Make a reservation
  • Enquire about private hire
  • Purchase gift vouchers
  • Submit a contact form
  • Join a mailing list
  • Enter a competition or promotion

We may collect:

  • Name
  • Email address
  • Telephone number
  • Booking details
  • Event information
  • Any information you choose to provide

Automatically Collected Information

When you browse our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Pages viewed
  • Referral sources

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Process bookings and enquiries
  • Manage reservations
  • Provide customer support
  • Process gift voucher purchases
  • Send booking confirmations
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and misuse

Where you have given consent, we may also send marketing communications about:

  • Events
  • Special offers
  • New menu launches
  • Venue updates
  • Competitions and promotions

You may unsubscribe from marketing communications at any time.

Booking Platforms and Third Parties

To provide our services, we may share information with trusted third-party providers including:

  • Reservation systems
  • Payment processors
  • Gift voucher providers
  • Email marketing platforms
  • Website hosting providers
  • Analytics providers

These providers only receive the information necessary to perform their services and are required to protect your information.

Payments

We do not store full payment card details on our website.

Payments are securely processed by trusted third-party payment providers who comply with applicable payment security standards.

Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Support marketing activities

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect website functionality.

Google Analytics

We may use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Approximate location

This information is anonymised where possible and used solely to improve our website and customer experience.

For more information, please visit the Google Privacy Policy.

Marketing Communications

If you subscribe to our mailing list, we may send information regarding:

  • Upcoming events
  • New menus
  • Venue launches
  • Promotions
  • Special offers

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

CCTV

Both Tipsy Teapot venues operate CCTV systems for the purposes of:

  • Crime prevention
  • Customer safety
  • Staff safety
  • Incident investigation

CCTV footage is stored securely and retained only for as long as necessary.

Data Retention

We only retain personal information for as long as necessary to:

  • Fulfil bookings and services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request transfer of your information

To exercise any of these rights, please contact us.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

While we strive to protect your information, no method of internet transmission can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us via the Contact page on our website.